These ratings are provided by The Independent Ratings CompanyCurrent Average Rating for Folkestone and Hythe District Council
This is calculated by averaging the ratings given for all 5 questions for the installer.
Current running average scores are:
★★★★★4.78 / 5 (95.6%)
Current number of customers rating us: 862
Folkestone and Hythe District Council
4.78
out of 5
based on 4310 ratings.
862 user reviews.
1) How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★Average score 4.78 / 5 (95.6%)
2) How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★Average score 4.74 / 5 (94.8%)
3) To what level did our Service Engineers treat you with courtesy and respect in your home?★★★★★Average score 4.86 / 5 (97.2%)
4) To what level did our Service Engineers work in a tidy and safe manner in your home?★★★★★Average score 4.84 / 5 (96.8%)
5) How satisfied are you that our Service Engineers explained/showed you what they had done to your windows and doors?★★★★★Average score 4.71 / 5 (94.2%)
6) Overall how satisfied are you with the service provided by Mila Window and Door Maintenance?★★★★★Average score 4.73 / 5 (94.6%)
View individual feedback
Folkestone and Hythe District Council
Mr Bryan Meadows, Hythe
Feedback Posted: 2nd April 2021
Engineer was polite and friendly and worked in a tidy and safe manner, very pleased with the service.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
To what level did our Service Engineers treat you with courtesy and respect in your home?★★★★★
To what level did our Service Engineers work in a tidy and safe manner in your home?★★★★★
How satisfied are you that our Service Engineers explained/showed you what they had done to your windows and doors?★★★★★
Overall how satisfied are you with the service provided by Mila Window and Door Maintenance?★★★★★
Folkestone and Hythe District Council
Mr G P Goodchild
Feedback Posted: 1st April 2021
Engineers arrived on time, Jay had been to my property previously but still showed his ID. I was very pleased with the work, which was done to a high standard. I was so pleased to have the work done by Jay, thank you Mila Very satisfied
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
To what level did our Service Engineers treat you with courtesy and respect in your home?★★★★★
To what level did our Service Engineers work in a tidy and safe manner in your home?★★★★★
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Overall how satisfied are you with the service provided by Mila Window and Door Maintenance?★★★★★
Folkestone and Hythe District Council
Miss C Burton, Folkestone
Feedback Posted: 1st April 2021
Engineer arrived on time, excellent service 100% service
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
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Folkestone and Hythe District Council
Miss C Burton, Folkestone
Feedback Posted: 1st April 2021
Engineer arrived on time, excellent service 100% service
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
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Folkestone and Hythe District Council
Mr & Mrs Tillsley, Hythe
Feedback Posted: 1st April 2021
Engineer was friendly polite and very helpful. He was extremely clean and tidy.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
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Folkestone and Hythe District Council
Mr Featherbee, Folkestone
Feedback Posted: 1st April 2021
Brilliant and friendly service.
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Folkestone and Hythe District Council
Ms S Davis, Folkestone
Feedback Posted: 1st April 2021
Very happy with the service from Jay every time.
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Folkestone and Hythe District Council
Mrs B Nadler, Hythe
Feedback Posted: 30th March 2021
The engineer was polite, happy and careful
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
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Folkestone and Hythe District Council
Mrs B Goodwin, Folkestone
Feedback Posted: 17th March 2021
The engineer was polite and very respectful in my home wearing a mask and shoe coverings. I am very satisfied.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
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Folkestone and Hythe District Council
Mrs Linda Wallace, Romney Marsh
Feedback Posted: 8th March 2021
The engineer arrived on time and was friendly and efficient, he didn't tell us what he was doing, we didn't ask. Very quick efficient and friendly service.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
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Folkestone and Hythe District Council
Mr David Pollock, Folkestone
Feedback Posted: 7th January 2021
Very good service
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Folkestone and Hythe District Council
Mrs P M White, Hythe
Feedback Posted: 5th January 2021
Two workmen were very quiet and got on with the job.
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Folkestone and Hythe District Council
Mr W Gough, Folkestone
Feedback Posted: 5th January 2021
Very nice man, who wore a face mask
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Folkestone and Hythe District Council
Ms J J Gillard, Folkestone
Feedback Posted: 4th January 2021
Engineers were punctual, they showed their ID and were polite. They explained what they were doing fully and were extremely tidy, safe performance and high standard of practice. 100% satisfied
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
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Folkestone and Hythe District Council
Mr John Chapman, Romney Marsh
Feedback Posted: 5th August 2020
Engineer was fast and polite
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Folkestone and Hythe District Council
Ms Janet Smart, Romney Marsh
Feedback Posted: 24th February 2020
Excellent service, good manners and very polite.
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Folkestone and Hythe District Council
Mr A T Morgan, Romney Marsh
Feedback Posted: 21st February 2020
A very pleasant young, polite and friendly man and most efficient. He can call any time.
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Folkestone and Hythe District Council
Mr Richard Wright, Folkestone
Feedback Posted: 20th February 2020
Very respectful, I am very satisfied with the service.
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Folkestone and Hythe District Council
Mrs B Barton, Folkestone
Feedback Posted: 20th February 2020
Very satisfied.
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Folkestone and Hythe District Council
Mr R W Rowe, Folkestone
Feedback Posted: 17th February 2020
The engineer was very pleasant and helpful, he identified himself upon arrival. Very satisfied.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
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Folkestone and Hythe District Council
Mrs O'Gelsby, Romney Marsh
Feedback Posted: 17th February 2020
Very satisfied.
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Folkestone and Hythe District Council
Mr C Hoare, Hythe
Feedback Posted: 12th February 2020
Excellent engineer, polite and friendly. He showed his ID.
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Folkestone and Hythe District Council
Mrs Linda Wallace
Feedback Posted: 12th February 2020
Arrived on time, very nice chap, friendly and a good worker. Really good service
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
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Folkestone and Hythe District Council
Mrs D Henley, Romney Marsh
Feedback Posted: 10th February 2020
Polite with a smile on his face, he was very respectful and chatty. He put covers over his shoes. I am very satisfied and he carried out a repair I had not reported.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
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Folkestone and Hythe District Council
Mrs Janet Bailey, Folkestone
Feedback Posted: 3rd February 2020
Very good
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Folkestone and Hythe District Council
Mrs Stedman, Romney Marsh
Feedback Posted: 27th January 2020
A lovely young man arrived t the time arranged, he identified himself upon arrival. He could not have done more he was very friendly and smiled a lot. He explained exactly was work he was carrying out. Both my husband and I were pleased with this man the only regret is I did not remember his name. He found time to speak to me and asked my husband if we were satisfied with the work and you should be proud to have such a wonderful engineer work for you.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
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Folkestone and Hythe District Council
Mrs N E Rye, Folkestone
Feedback Posted: 21st January 2020
Extremely pleasant young man.
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Folkestone and Hythe District Council
Mr D Holland, Hythe
Feedback Posted: 15th January 2020
The engineer was excellent and treated me with respect. I am very satisfied, excellent all round service.
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Folkestone and Hythe District Council
Mr Spicer
Feedback Posted: 8th January 2020
Friendly and considerate. Good service from all staff
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Folkestone and Hythe District Council
Mr John Mantle, Hythe
Feedback Posted: 2nd January 2020
An excellent job was done by the service engineer.Thank you.
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Folkestone and Hythe District Council
Mr Murfit, Hythe
Feedback Posted: 29th December 2019
Very satisfied with the whole service.
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Folkestone and Hythe District Council
Mrs E Lane, Folkestone
Feedback Posted: 16th December 2019
Engineer was a very polite young man.
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Folkestone and Hythe District Council
Mrs P A Huntingford, Folkestone
Feedback Posted: 11th December 2019
Very pleasant young man.
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Folkestone and Hythe District Council
Ms J L Bennett, Folkestone
Feedback Posted: 27th November 2019
The engineer who attended my property was very professional.
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Folkestone and Hythe District Council
Mrs Maureen Ashton, New Romney
Feedback Posted: 27th November 2019
Lovely, polite and pleasant man.
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Folkestone and Hythe District Council
Mrs Brenda Bartlett, Romney Marsh
Feedback Posted: 19th November 2019
Engineer arrived at the time agreed, and introduced himself. He was very courteous and friendly. He was very informative and worked in a tidy manner. No complaints whatsoever.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
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Folkestone and Hythe District Council
Mrs Brenda Andrews, NBew Romney
Feedback Posted: 18th November 2019
I am satisfied with everything. What a pleasant man, very polite and a lovely smile. Seemed very happy. I hope that he visits the next time.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
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Folkestone and Hythe District Council
Mr Vincent Brown, Folkestone
Feedback Posted: 4th November 2019
I am satisfied with the service, fine job.
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Folkestone and Hythe District Council
Mr M Sinden, Folkestone
Feedback Posted: 1st November 2019
Jay Wright attended my flat and gave a really professional and helpful maintenance service. He should be congratulated on his dedicated employment to your firm.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
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Folkestone and Hythe District Council
Mrs J Court, Folkestone
Feedback Posted: 11th October 2019
Engineer was helpful and polite. A pleasurable time spent with a helpful engineer.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
To what level did our Service Engineers treat you with courtesy and respect in your home?★★★★★
To what level did our Service Engineers work in a tidy and safe manner in your home?★★★★★
How satisfied are you that our Service Engineers explained/showed you what they had done to your windows and doors?★★★★★
Overall how satisfied are you with the service provided by Mila Window and Door Maintenance?★★★★★
Folkestone and Hythe District Council
Mrs Jean Smith, Folkestone
Feedback Posted: 10th October 2019
The engineer arrived on time showing his ID and I was very pleased with his work, he was very helpful. He treated me with respect, he was the most polite and proper gentleman. He left my flat tidy and replacing things where they should be. I am very grateful to you and your staff.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
To what level did our Service Engineers treat you with courtesy and respect in your home?★★★★★
To what level did our Service Engineers work in a tidy and safe manner in your home?★★★★★
How satisfied are you that our Service Engineers explained/showed you what they had done to your windows and doors?★★★★★
Overall how satisfied are you with the service provided by Mila Window and Door Maintenance?★★★★★
Folkestone and Hythe District Council
Mr John Eaton, Folkestone
Feedback Posted: 7th October 2019
Very friendly and courteous.Being a retied electrician I was impressed at how tidy he was. Whilst working he explained what he was doing and why. Probably the most pleasant and professional engineer I have had to deal with.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
To what level did our Service Engineers treat you with courtesy and respect in your home?★★★★★
To what level did our Service Engineers work in a tidy and safe manner in your home?★★★★★
How satisfied are you that our Service Engineers explained/showed you what they had done to your windows and doors?★★★★★
Overall how satisfied are you with the service provided by Mila Window and Door Maintenance?★★★★★
Folkestone and Hythe District Council
Ms D I Mauanci, Folkestone
Feedback Posted: 28th September 2019
Very polite and friendly person
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
To what level did our Service Engineers treat you with courtesy and respect in your home?★★★★★
To what level did our Service Engineers work in a tidy and safe manner in your home?★★★★★
How satisfied are you that our Service Engineers explained/showed you what they had done to your windows and doors?★★★★★
Overall how satisfied are you with the service provided by Mila Window and Door Maintenance?★★★★★
Folkestone and Hythe District Council
Ms Margaret Timbrell, Folkestone
Feedback Posted: 24th September 2019
The engineer was very punctual, he has been before so it was lovely to see a familiar face. Very friendly and cheerful, nice to have someone you can share a joke with. He fixed the window that was very draughty. Even with old windows, Mila always manage to fix any problems. It is also re-assuring to have a familiar face to do the work, much appreciated. He also spotted that we had rain coming through the communal hall ceiling!!
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
To what level did our Service Engineers treat you with courtesy and respect in your home?★★★★★
To what level did our Service Engineers work in a tidy and safe manner in your home?★★★★★
How satisfied are you that our Service Engineers explained/showed you what they had done to your windows and doors?★★★★★
Overall how satisfied are you with the service provided by Mila Window and Door Maintenance?★★★★★
Folkestone and Hythe District Council
Mrs Anne Bamworth, Lingfield
Feedback Posted: 12th September 2019
Would have been excellent except that we had to wait for the kitchen window as initial measurements were incorrect. Paul and Ricky were excellent workmen and did a lovely job.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
To what level did our Service Engineers treat you with courtesy and respect in your home?★★★★★
To what level did our Service Engineers work in a tidy and safe manner in your home?★★★★★
How satisfied are you that our Service Engineers explained/showed you what they had done to your windows and doors?★★★★★
Overall how satisfied are you with the service provided by Mila Window and Door Maintenance?★★★★★
Folkestone and Hythe District Council
Mrs Jean Monk, Romney Marsh
Feedback Posted: 11th September 2019
Very nice workman, he explained any questions we had about the windows.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
To what level did our Service Engineers treat you with courtesy and respect in your home?★★★★★
To what level did our Service Engineers work in a tidy and safe manner in your home?★★★★★
How satisfied are you that our Service Engineers explained/showed you what they had done to your windows and doors?★★★★★
Overall how satisfied are you with the service provided by Mila Window and Door Maintenance?★★★★★
Folkestone and Hythe District Council
Mrs Longley, Folkestone
Feedback Posted: 11th September 2019
Engineer was an extremely pleasant polite man. Told him I am the only one with a wooden door, he advised that he would report it as it does not fit properly. I am very satisfied with your service.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
To what level did our Service Engineers treat you with courtesy and respect in your home?★★★★★
To what level did our Service Engineers work in a tidy and safe manner in your home?★★★★★
How satisfied are you that our Service Engineers explained/showed you what they had done to your windows and doors?★★★★★
Overall how satisfied are you with the service provided by Mila Window and Door Maintenance?★★★★★
Folkestone and Hythe District Council
Mr David Knott, New Romney
Feedback Posted: 11th September 2019
Very good
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
To what level did our Service Engineers treat you with courtesy and respect in your home?★★★★★
To what level did our Service Engineers work in a tidy and safe manner in your home?★★★★★
How satisfied are you that our Service Engineers explained/showed you what they had done to your windows and doors?★★★★★
Overall how satisfied are you with the service provided by Mila Window and Door Maintenance?★★★★★
Folkestone and Hythe District Council
Miss Sargent, New Romney
Feedback Posted: 9th September 2019
The engineer was very nice.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
To what level did our Service Engineers treat you with courtesy and respect in your home?★★★★★
To what level did our Service Engineers work in a tidy and safe manner in your home?★★★★★
How satisfied are you that our Service Engineers explained/showed you what they had done to your windows and doors?★★★★★
Overall how satisfied are you with the service provided by Mila Window and Door Maintenance?★★★★★
Folkestone and Hythe District Council
Mrs Joanne Gardner, Folkestone
Feedback Posted: 22nd August 2019
The engineer was friendly and professional. He used shoe covers to protect my carpet from his working boots. He did his work in a timely manner. As far as the workmen are concerned they got 10/10 from me, not all workmen reach that score.
How satisfied were you that our Engineer attended the appointment on the agreed date?★★★★★
How satisfied were you with the way our Service Engineers identified themselves when they arrived at your property?★★★★★
To what level did our Service Engineers treat you with courtesy and respect in your home?★★★★★
To what level did our Service Engineers work in a tidy and safe manner in your home?★★★★★
How satisfied are you that our Service Engineers explained/showed you what they had done to your windows and doors?★★★★★
Overall how satisfied are you with the service provided by Mila Window and Door Maintenance?★★★★★